GDPR Compliance Statement

Last updated: June 3, 2026

Our Commitment

While Prime Sequoia operates primarily in Australia, we recognize that some of our clients may be protected under the European Union's General Data Protection Regulation (GDPR). We are committed to respecting the data rights of all individuals, regardless of location.

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: When you provide explicit consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations for renovation services
• Legal Obligation: To comply with Australian building regulations and tax requirements
• Legitimate Interest: To improve our services and communicate relevant updates

Your GDPR Rights

If you are an EU resident, you have the following rights:

Right to Access

You can request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.

Right to Rectification

You may request correction of inaccurate or incomplete personal data. We will update our records promptly upon verification.

Right to Erasure

You can request deletion of your personal data under certain circumstances. Note that we may be required to retain some information for legal compliance purposes.

Right to Restrict Processing

You may request that we limit how we use your personal data while we address concerns you've raised about data accuracy or processing legitimacy.

Right to Data Portability

You can request transfer of your data to another service provider in a machine-readable format where technically feasible.

Right to Object

You may object to processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Rights Related to Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects concerning you.

Data Controller

For the purposes of GDPR, Prime Sequoia acts as the data controller. Our contact details are:

Email: [email protected]
Address: 127 Brunswick Street, Fitzroy VIC 3065, Australia

Data Processing Activities

We process personal data for the following purposes:

• Providing renovation and interior design services
• Managing client relationships and communications
• Processing payments and maintaining financial records
• Complying with legal and regulatory requirements
• Improving our services and website functionality

Data Transfers

Your personal data is primarily stored and processed in Australia. If we transfer data outside Australia or the EU, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection practices

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant supervisory authorities within 72 hours of becoming aware of the breach, as required by GDPR.

Supervisory Authority

EU residents have the right to lodge a complaint with a supervisory authority in their country of residence. You can find your local data protection authority through the European Data Protection Board website.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with "GDPR Request" in the subject line. We will respond to your request within one month and provide requested information free of charge unless the request is manifestly unfounded or excessive.

Updates to This Statement

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website and, where appropriate, via email.