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Privacy Policy

Last updated: June 3, 2026

Introduction

Prime Sequoia respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.

Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact details (email address, postal address)
  • Project details and service preferences
  • Communication records between you and our team
  • Payment and billing information

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our renovation and design services
  • Process your requests and respond to your inquiries
  • Send you project updates and service-related communications
  • Comply with legal obligations and resolve disputes

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Trusted contractors and suppliers involved in your project
  • Professional advisors including lawyers and accountants
  • Regulatory authorities when legally required

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal information
  • Withdraw consent for data processing where applicable

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Project-related data is typically maintained for seven years in accordance with Australian building regulations.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]
Address: 127 Brunswick Street, Fitzroy VIC 3065, Australia

Prime Sequoia

Transforming Australian homes since 2016. Every project is a partnership.

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